Privacy Policy

We are keen to clarify how we handle the personal data that you leave behind after visiting our website or shop. You can read below more about what we store, how long we store it and how we protect it. QonQer only stores and asks for data that we need in order to be able to provide you with our services. We do not share this data with third parties. If you buy a bicycle, we need different personal data from you than if you lease a bicycle. Read below to find out when we store certain data about you.

Requesting access to your personal data
You can request your personal data from us at any time. If it is incorrect, we will correct it. If you no longer wish to appear in our records, your data will be deleted. If you want to access your personal data, please use this link.

Contact form
The personal data that you fill in via the contact form on our website will be stored under your name. This can be your name, address, email and telephone number. We also store the reason that you made this request to us. We keep this information as long as it is necessary for the correct handling and follow-up.

Ordering a bike or an accessory
– We need your name and address, telephone number and email address for this.
– Orders are paid in a secure payment environment. Either via Adyen or Buckaroo.
– If we need to send something to you, we pass on your address to the delivery service.

Are you leasing or subscribing to a QonQer?
– We need your name and address, telephone number and email address for this.
– In order to approve the lease application we require a copy of a bank statement showing your home address, 3 recent salary statements, an annual tax statement, access to your credit rating with the Dutch National Credit Register (BKR) and a copy of your identity document.

Newsletter
QonQer sends newsletters with information about the purchased product, important changes concerning the warranty, promotional offers and fun facts. Have you specified that you want to receive newsletters from us? Or are you a customer with us? Your email address will automatically be added to the mailing list for our newsletter. Every newsletter contains a link that allows you to unsubscribe easily and directly. You will only receive another newsletter after you have actively subscribed.

Cookies
QonQer makes use of cookies. We use these for general statistics in order to optimise the website experience. We do not save any personal data about your surfing and browsing behaviour on our website.

Protection of your data
Your data that we store is carefully secured and only accessible by authorised parties. Both online and offline. QonQer has appointed an FG who manages and controls all access.

How long do we store your data?
Of course, as long as it is necessary for warranty claims to be dealt with, etc. and as long as you are our customer. After that, we will keep it for a year or less, unless this is not possible due to the obligatory fiscal retention period of 7 years.

Any complaints?
We do everything in our power to treat your data with the utmost care. But if you do have a complaint, please let us know. We will immediately take action to investigate and solve the problem.