The QonQer is insured by Enra.
Smart 2B Sure (NL and BE only)
If you buy a QonQer, you can immediately take out All-Risk insurance, Smart 2B Sure. If your bicycle is stolen, we will arrange a new bicycle for you.
The Smart 2B Sure is included in the lease.
Track & Trace
You can upgrade your QonQer with a Tracker. Have you locked your e-bike, and are you sitting somewhere drinking coffee, then you get a message through the App that someone is trying to steal your QonQer. So you are still in time.
Frequently asked questions about insurance
Report it to the police. Return both original keys to us with the report and we will arrange a new QonQer for you. You pay a small excess of € 50.
Your QonQer is insured all-risk. So even if you fall and your brake lever breaks, it is covered by the insurance.
Then we will look at the damage, which is then covered by the insurance.
If you have already received a new QonQer, then of course you do not need to return it.