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Deutsch Who insures the QonQer?
The QonQer is insured by Enra.
Order your QonQer e-bike today and receive it within 14 days.
Smart 2B Sure (NL and BE only)
Insuring your QonQer
If you buy a QonQer, you can immediately take out All-Risk insurance, Smart 2B Sure. If your bicycle is stolen, we will arrange a new bicycle for you.
The Smart 2B Sure is included in the lease.
Track & Trace
An alert via the app
You can upgrade your QonQer with a Tracker. Have you locked your e-bike, and are you sitting somewhere drinking coffee, then you get a message through the App that someone is trying to steal your QonQer. So you are still in time.
Frequently asked questions about insurance
What if my QonQer is stolen?
Report it to the police. Return both original keys to us with the report and we will arrange a new QonQer for you. You pay a small excess of € 50.
What else is insured?
Your QonQer is insured all-risk. So even if you fall and your brake lever breaks, it is covered by the insurance.
What if my QonQer is found?
Then we will look at the damage, which is then covered by the insurance.
If you have already received a new QonQer, then of course you do not need to return it.
